Quality Manager


  • Assure manufacturing is producing/filling materials according to standard operating procedures and provide line testing in the production filling and compounding rooms. Maintain all documentation on line and product testing, and assure a recall on any production run can be performed.
  • Establish, implement and execute audit, qualification, specifications and approval of potential suppliers that are identified as capable of providing quality products or services. Correspond and work directly with suppliers on preventing and resolving quality issues. Document supplier performance and maintain a supplier score card on all key items and/or key suppliers. Maintain all records from vendors, including C of A s, quality reports, etc. Provide C&A s for G&S manufactured products and any other required documentation on manufacturing to specification as required by Customers.
  • Provide strategic direction as it relates to all quality and regulatory compliance system design and development and implementation. Lead continuous improvement initiatives.
  • Correspond and work directly with Production and Customers on resolving quality issues as well as documenting and assisting with resolution of all customer QC issues. Document quality issues and present to management for prioritizing resources for corrective action(s).
  • Work with line managers to identify and reach quality benchmarks. Oversee and manage the Quality Control team and work with internal departments and customers as it relates to quality issues, concerns and audits. Manage/assist project teams.
  • Oversee processes and systems for all inspections of incoming chemicals, components (caps, bottles, tubes, labels, boxes, etc.) and finished goods (soaps, lotions from China, etc.)
  • Liaison with regulatory agencies (i. e., FDA, federal, state and local) as they relate to product purity and regulatory compliance.
  • Others duties include:
  • Actively participate in the review of label copy for approval.


  • Solid understanding of quality systems standards, benchmarking, audit systems, concepts, practices, methodologies and procedures within the Quality field.
  • Excellent analytical and mathematical skills.
  • Basic knowledge of quality engineering and statistics.
  • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively coach, present information and respond to questions from management, inter-department staff and suppliers. Capable of working with internal staff from other departments in a proactive and constructive manner.
  • Ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure. Collaborative management style. Delegates responsibilities effectively.
  • Strong organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively.
  • Customer Service Respond promptly to requests for service and assistance as needed. Follow up as needed.
  • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
  • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
  • Detail Oriented Attention to details and accuracy.
  • Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
  • Proficient use of MS Office (Word, Excel, PowerPoint and Outlook) and statistical tools.
  • 7 years related experience in personal care or related products.
  • 5 years supervisory/management or team leadership experience
  • Experience with LEAN, value stream mapping and continuous improvement initiatives.
  • Bachelor s degree in Engineering, Total Quality Management, Business or Industrial Technology.
  • QE, QM or QA certification a plus.
  • Six Sigma Certification is preferred.

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