Senior Specialist - Product Adoption (Beef Animal Health Sector)
Job DescriptionWe are seeking a Growth and Improvement minded Senior Product Adoption Specialistthat can help drive our Strategic Operating Priorities.
Invent Pursue the Most Promising Internal and External Science to Address Significant Unmet Medical Needs Execute Prioritize Resources Behind Our Key Growth Drivers (Oncology, Vaccines, Select Specialty Areas, Animal Health) While Optimizing Our Base Business) Adapt Develop Our People, Culture and Business Model to Evolve with a Dynamic Landscape Diverse Talent We are committed to providing an inclusive and welcoming environment with supporting leadership behaviors because having a high-performing, engaged workforce is critical to our ability to deliver innovative solutions to patients and customers around the world Values and Standards Our Steadfast Commitment to Our Values and Standards will Continue to Guide Us as We Take on New Challenges and Will Always be Fundamental to Our Success - They are a Competitive Advantage for Us Summary, Focus and PurposeOur Company is where we transform vision into reality.
It's where ideas become technologies, and cutting-edge technologies become solutions for animal care and management.
We support farmers by providing real-time actionable information to help them manage their herds.
It provides pet owners with smart devices and data that give them a better understanding of their pets' activity and health needs, enriching relationships.
It helps conservationists safeguard natural environments and wildlife.
Leveraging decades of Technological Research & Development experience across many markets, technologies and species, along with development environments and Quality Assurance procedures, we're always inventing new ways to look after the health and well-being of animals.
Our decades of experience keep us ahead of the curve by leveraging advanced Technological Solutions from enhancing the precious bond between people and their pets, to advancing animal healthcare and wildlife preservation.
You will be a product expert and responsible for delivering product functionality knowledge to our internal channels.
The Global Product Adoption is a team structured under the Global Customer Success function and is responsible for designing and executing knowledge transfer processes for educating internal after sales channels on product use, functionality, and best practices for customer ultimate feature adoption.
One of our key success factors is when our customers are able to maximize the value of our products, therefore, Product Adoption is an essential focus area for us.
As a Senior Product Adoption Specialist, you will be responsible for executing global Product Adoption strategy as well as contributing to global onboarding and certification processes.
In this role you will be also addressing internal knowledge queries and training requests on demand and reporting to the Global Product Adoption Lead you will be able to manage varied tasks with various priorities and have close relationships with key regional and global stakeholders.
Key Functions Work Independently and as a Team member with Integrity Precision Accomplishment Motivational Ambition Respect Inclusion Gaining a deep understanding of products and services and its value and potential for customers Designing and delivering on knowledge transfer and training programs to educate internal after sales channels on product use, functionality and best practices for ultimate feature adoption Planning and prioritizing training and knowledge transfer activities as part of product introductions and ongoing needs throughout the product lifecycle Addressing ongoing internal product functionality knowledge gaps and training requests on demand Be the Subject Matter Expert for Training Development Team as well as for Global Technology Support Team Maintaining close relationship with key stakeholders at market and above levels Closely collaborating with other Customer Experience Teams EducationBachelor degree in Education, Training, HR, Management, or related fieldExperience Skills KnowledgeRequired Five years related work experience in the Beef Animal Health sector (Feedlot, Cow/Calf) Principled communication and presentation skills Experience in design and delivery of high-quality training in a variety of environments Creating and delivering presentations Creative and innovative thinking and customer centric orientation that will drive effective and meaningful learning experience Familiar with traditional and modern training processes Experience in global organizations and processes Ability to quickly absorb knowledge and orientation to technology Able to possess multi-tasking skills and work to tight deadlines and be flexible in approach to work TravelUp to 25%NOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package.
To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).
Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated.
Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Know Your RightsEEOC GINA SupplementPay Transparency NondiscriminationWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.
The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.
We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job.
Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.
Expected salary range:
$80,320.
00 - $126,500.
00Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days.
For Washington State Jobs, a summary of benefits is listed here.
Learn more about your rights, including under California, Colorado and other US State ActsSearch Firm Representatives Please Read Carefully Merck & Co.
, Inc.
, Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
25%Flexible Work Arrangements:
HybridShift:
1st - DayValid Driving License:
NoHazardous Material(s):
n/a Recommended Skills Communication Creativity Customer Experience Hardworking And Dedicated Innovation Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
Invent Pursue the Most Promising Internal and External Science to Address Significant Unmet Medical Needs Execute Prioritize Resources Behind Our Key Growth Drivers (Oncology, Vaccines, Select Specialty Areas, Animal Health) While Optimizing Our Base Business) Adapt Develop Our People, Culture and Business Model to Evolve with a Dynamic Landscape Diverse Talent We are committed to providing an inclusive and welcoming environment with supporting leadership behaviors because having a high-performing, engaged workforce is critical to our ability to deliver innovative solutions to patients and customers around the world Values and Standards Our Steadfast Commitment to Our Values and Standards will Continue to Guide Us as We Take on New Challenges and Will Always be Fundamental to Our Success - They are a Competitive Advantage for Us Summary, Focus and PurposeOur Company is where we transform vision into reality.
It's where ideas become technologies, and cutting-edge technologies become solutions for animal care and management.
We support farmers by providing real-time actionable information to help them manage their herds.
It provides pet owners with smart devices and data that give them a better understanding of their pets' activity and health needs, enriching relationships.
It helps conservationists safeguard natural environments and wildlife.
Leveraging decades of Technological Research & Development experience across many markets, technologies and species, along with development environments and Quality Assurance procedures, we're always inventing new ways to look after the health and well-being of animals.
Our decades of experience keep us ahead of the curve by leveraging advanced Technological Solutions from enhancing the precious bond between people and their pets, to advancing animal healthcare and wildlife preservation.
You will be a product expert and responsible for delivering product functionality knowledge to our internal channels.
The Global Product Adoption is a team structured under the Global Customer Success function and is responsible for designing and executing knowledge transfer processes for educating internal after sales channels on product use, functionality, and best practices for customer ultimate feature adoption.
One of our key success factors is when our customers are able to maximize the value of our products, therefore, Product Adoption is an essential focus area for us.
As a Senior Product Adoption Specialist, you will be responsible for executing global Product Adoption strategy as well as contributing to global onboarding and certification processes.
In this role you will be also addressing internal knowledge queries and training requests on demand and reporting to the Global Product Adoption Lead you will be able to manage varied tasks with various priorities and have close relationships with key regional and global stakeholders.
Key Functions Work Independently and as a Team member with Integrity Precision Accomplishment Motivational Ambition Respect Inclusion Gaining a deep understanding of products and services and its value and potential for customers Designing and delivering on knowledge transfer and training programs to educate internal after sales channels on product use, functionality and best practices for ultimate feature adoption Planning and prioritizing training and knowledge transfer activities as part of product introductions and ongoing needs throughout the product lifecycle Addressing ongoing internal product functionality knowledge gaps and training requests on demand Be the Subject Matter Expert for Training Development Team as well as for Global Technology Support Team Maintaining close relationship with key stakeholders at market and above levels Closely collaborating with other Customer Experience Teams EducationBachelor degree in Education, Training, HR, Management, or related fieldExperience Skills KnowledgeRequired Five years related work experience in the Beef Animal Health sector (Feedlot, Cow/Calf) Principled communication and presentation skills Experience in design and delivery of high-quality training in a variety of environments Creating and delivering presentations Creative and innovative thinking and customer centric orientation that will drive effective and meaningful learning experience Familiar with traditional and modern training processes Experience in global organizations and processes Ability to quickly absorb knowledge and orientation to technology Able to possess multi-tasking skills and work to tight deadlines and be flexible in approach to work TravelUp to 25%NOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package.
To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).
Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated.
Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Know Your RightsEEOC GINA SupplementPay Transparency NondiscriminationWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.
The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.
We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job.
Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.
Expected salary range:
$80,320.
00 - $126,500.
00Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days.
For Washington State Jobs, a summary of benefits is listed here.
Learn more about your rights, including under California, Colorado and other US State ActsSearch Firm Representatives Please Read Carefully Merck & Co.
, Inc.
, Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
25%Flexible Work Arrangements:
HybridShift:
1st - DayValid Driving License:
NoHazardous Material(s):
n/a Recommended Skills Communication Creativity Customer Experience Hardworking And Dedicated Innovation Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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